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Shipping/Returns

Shipping Policy

Schaller & Weber ships out all web orders once a week on Tuesdays. This allows us proper time for packing and delivery to ensure the product arrives to you it’s highest quality.

All orders received before 12pm Eastern Standard Time on Monday will ship the next day.  All orders received after 12pm Eastern Standard Time Monday will ship the following week.

Next Day, 2nd Day, and Ground shipping options apply to the Tuesday the product is shipped, not to the date the order is placed.

For any questions about web orders please contact our factory, Monday-Friday from 8am-3pm EST, at 800-847-4115.

Please use a street address for shipping purposes, as we CANNOT deliver to P.O. Boxes.

 

Shipping Limitations

We do not offer an international shipping option. We cannot guarantee our product’s condition when shipped internationally so we do not ship outside the continental United States. For this reason, we also do not ship to HAWAII, PUERTO RICO or ALASKA.

Multiple Shipping Addresses: Each shipping address is treated as a separate order. If you wish to order for multiple shipping addresses, please place each order separately.

Availability

Please understand, due to a tremendous demand we may occasionally be out of a particular product. If this is the case, we will deduct the cost of the item from your bill.

Payment

All orders are payable with major credit cards (Amex, Visa, and Master Card) and processed through PayPal.

100% Quality Guaranteed

We offer only the finest quality products and are sure you will agree. If for any reason you are not completely satisfied with the quality, we will gladly replace the product or you will receive credit. We include ice packs (“refrigerator bricks”) with your order to assure you that it will arrive to you in top condition. We carefully pack and ship all products from our main location located in the heart of Queens, New York.

Returns Policy

If you experience a problem with your order, please contact us as soon as you receive the package. You MUST contact us NO LATER THAN 14 DAYS FROM TIME OF DELIVERY

Please review the following EXCEPTIONS of our refund policy:

  1. Customer provided an incorrect shipping address when placing the order.
  2. Customer did not specify whether they required a release signature for delivery.
  3. Customer selected products or quantities in error.
  4. Products were delivered fresh, intact and as described on website, but customer simply did not care for the ‘taste’ of the product or it did not meet their ‘expectations’.
  5. Customer DID NOT contact us within 14 days from the date of delivery.

Note: Product prices are subject to change periodically.

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